Since his recent positive encounter with the SAS Airlines Reykjavík Office my uncle has been chatting nonstop about how impressed he was with their service. Professionalism and friendly Icelandic hospitality greeted him as soon as he entered. His travel requirements were handled by the staff with great efficiency in addition to friendliness and courtesy. Regarding his baggage and travel schedule, he was a little confused, but the agents listened to his worries and promptly cleared things up.

He was particularly impressed by their willingness to go above and above. A staff member even made sure he had the best seat available and assisted him in rebooking his connecting connection. They printed him revised schedules, provided him with useful travel advice for his upcoming trip, and thoroughly explained everything. The personal touch they added to the encounter made my uncle feel like a valued customer.

A potentially tense travel experience was transformed into a pleasant and easy one by the SAS Reykjavík Office. My uncle now strongly suggests SAS Airlines for both their flights and their excellent on-ground customer service. He was so appreciative and amazed that he left the office.